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Fire and Ice

Shipping Info

Last updated: 8 September 2026

Everything below covers how we pack, send and track your order. If anything is unclear, or you would like a freight quote before you buy, please get in touch and we will sort it out with you.

Delivery within New Zealand

Cost

Delivery and insurance are free on orders over $300.00. For orders under that amount, a $7.00 courier fee applies. An additional charge applies to rural delivery addresses.

Timeframes

Once your order has been dispatched, please allow 1 to 2 business days for courier delivery, and 3 to 4 business days for rural delivery.

Courier and signature

Orders are sent with NZ Post Courier Post. Jewellery is sent signature-required unless you have advised us otherwise, so please use a delivery address where someone can sign for the parcel.

Insurance

Orders over $300.00 are insured in transit at no extra cost to you.

Dispatch times

Orders received by 12 midday New Zealand time are dispatched the same day. Orders placed on a weekend or a public holiday are dispatched the next business day.

Tracking

You will receive an email with tracking details once your order is on its way, so you can follow the parcel through to delivery.

Australia and international orders

Our online checkout currently accepts New Zealand delivery addresses only. If you are in Australia or anywhere else overseas, please contact the shop and we will give you a freight quote and arrange the order for you.

We ship to Australia and internationally, with free delivery and insurance above a higher order value than the New Zealand threshold. We will confirm the exact freight cost for your address before you order.

As the importer, you may be required to pay tax or customs duty when your order reaches your country. Those charges are set by your local customs authority and are not included in what you pay us.

Heavier items

Heavier items, such as crystal and mineral specimens, may carry an additional freight cost depending on their weight and your delivery address. We will always confirm any extra cost with you before dispatch.

Gift wrapping

Sending a gift to someone else? We will gift wrap your purchase and include a personalised card, complimentary. Just add your message and the recipient's details in the order notes at checkout.

Missing or damaged deliveries

If your parcel has not arrived when you expected it, or it arrives damaged, please contact us promptly so we can trace it with the courier and put things right. Orders over $300.00 are insured in transit. It helps if you keep the packaging and send us a photo of any damage.

For faulty items and change of mind, please see our Returns Policy.

Contact us

Fire & Ice Gemstone Jewellery Specialists Limited
6 Church Street, Akaroa, Banks Peninsula 7520, New Zealand