It’s simple – we want you to be happy with your purchase. Therefore, if you are not satisfied with your purchase for any reason, return it and we will refund the cost (of the goods only). The customer pays for any freight charges incurred. Refunds for damaged returns will be given at the discretion of management. Please contact us before returning any items. All returns must be made within 30 days of dispatch.
If a return is due to a shipping error, fault, or product damage, then the costs of the return postage will be met by Fire & Ice. Any costs paid by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs.
Fire & Ice complies with the New Zealand Consumer Guarantees Act 1993.
If you change your mind about an order after confirming it, contact us as soon as possible – we are happy to make changes to your order providing it has not already been dispatched. We will adjust the cost of your order to reflect any changes you make to it. If we have already shipped the order, we can send you additional products that you may wish to purchase as additional shipments, or if you wish to return any items, you can do so under the terms of our returns policy (see below).
For further information on the pricing of specific freight costs and/ or typical delivery times, please see our delivery information page or contact us.
All prices are listed in $NZ and include GST of 15%. Fire & Ice reserves the right to alter prices at any time.
For customers outside of New Zealand, you are considered the importer of the goods when ordering from us, and may be subject to additional charges for customs clearance or import duties and taxes which are levied once a shipment reaches your country. Contact your local customs office for further information on the relevant laws / provisions in your own country.
We want to make your shopping experience satisfying, convenient and pleasurable. We take your privacy seriously. The information we receive from you is used to process your order and to provide you with a more personalised shopping experience. Your email address & phone number will be provided to DHL or NZ Courier Post for parcel delivery and tracking purposes. Your personal information will not be divulged to any other third parties.
Please take the time to read the specific disclaimers on our various products pages. Fire & Ice accept no responsibility for the misuse of any of our products.
Margy Morris, Dai Morris, and Esther Blythe are the directors of Fire and Ice and are happy to be contacted with any questions or concerns you may have regarding the information on this website.
The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. Fire & Ice reserves the right to vary these Terms and Conditions at any time.
The name “Fire & Ice Limited” will appear on card statements for any transactions made through this website.